Malenri Hotel (“we”, “us”, or “the Hotel”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it.
1. Information We Collect
When you make a reservation or contact us, we may collect:
- Contact details: name, email, phone number, postal address
- Reservation details: check-in and check-out dates, room preferences, number of guests, special requests
- Payment information (processed by our secure payment partners — we do not store full card numbers)
- Communications you send us through our contact form, email, or phone
- Technical data: IP address, browser type, device information, pages visited
2. How We Use Your Information
- To process and manage your reservation
- To communicate with you about your stay, including confirmations and pre-arrival information
- To respond to enquiries and provide customer support
- To comply with legal obligations (tax records, guest registration requirements under Albanian law)
- To improve our services and website, analysed in aggregate
3. Legal Basis for Processing
We process your personal data under the legal bases of contract performance (to provide the booking service you requested), legal obligation (for guest registration, tax, and accounting requirements), and legitimate interests (to operate and improve our hotel services).
4. Data Sharing
We share your data only with:
- Trusted service providers (payment processors, email delivery, hosting) under data protection agreements
- Albanian authorities, when required by law (guest registration, tax inspections)
- Professional advisers (auditors, legal counsel) where necessary and confidential
We do not sell your personal data to third parties.
5. Data Retention
We retain reservation and financial records for the period required by Albanian law (typically five to ten years). Contact form enquiries are retained for up to two years. Website analytics are aggregated and retained for 26 months.
6. Your Rights
Under applicable data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing
- Receive your data in a portable format
- Lodge a complaint with the Albanian data protection authority
To exercise these rights, contact us at privacy@malenrihotel.com.
7. Security
We use industry-standard measures to protect your data, including encryption in transit (HTTPS), encrypted database storage, and access controls. No system is perfectly secure, and we encourage you to use a strong, unique password and be cautious about sharing booking codes.
8. Cookies
Our website uses essential cookies to operate. We do not use third-party advertising cookies. Analytics, where enabled, is privacy-respecting and anonymised.
9. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page reflects the most recent revision.
10. Contact
Malenri Hotel
Rruga e Plazhit, Golem, Albania
Email: info@malenrihotel.com
Phone: +355 68 385 2462